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Fisher Auto COVID-19 Resource Center

SALES Q & A | SERVICE / PARTS / COLLISION Q&A | WHEN WE RE-OPEN – SERVICE / PARTS / COLLISION Q&A

SALES DEPT Q & A
SERVICE / PARTS / COLLISION Q&A
WHEN WE RE-OPEN – SERVICE / PARTS / COLLISION Q&A

Dear Fisher automotive guests,

We Are All In This Together.

Fisher Automotive Inc. has been serving the local community since 1968. It’s our goal to help our local customers find affordable and dependable transportation. Many of our team members are going above and beyond to help our customers in need, which in turn will help our local areas to emerge, and become even stronger. We care about you, your automotive personal situations, and are here to help!
We have been closely monitoring the continued developments of the CoronaVirus/COVID-19 pandemic and making sure that our sales departments are taking the appropriate safety measures for you our valued customer, and our Fisher employees.

Fisher Auto & Collision Is Here To Assist You

For your peace of mind and reliable transportation options, our showrooms are open for business in-person or online. Under these challenging circumstances, we understand people may still need to purchase or lease a new, or used vehicle. We have many money-saving, and deferred payment options available.

To ensure our guests and team members are comfortable, we are going to extraordinary lengths to ensure that our facilities and vehicles are thoroughly cleaned, and ready for delivery. We have also made a number of significant operational changes, which allow our guests minimal contact with members of our team.

We have implemented a minimal-contact sales process. That allows a safe presentation and delivery process. Almost everything can be done online from the comfort of your home.
If you prefer, we can also facilitate a full delivery at your home on the vehicle of your choice.
We are offering low-interest-rate financing and payment deferral options for up to 180 days to help protect your credit, personal finances, and improve personal cash flow.
Rest assured, our team is being as flexible as possible to meet your expectations and to fulfill your needs.

SALES Q & A

Can I purchase, or lease a vehicle from Fisher right now?

Yes, our showroom is open and we are ready to assist you. Our virtual showroom is also available to you to finalize pricing, complete paperwork, and we can also schedule at-home test drives for your convenience.

Are low interest loans, and payment deferrals available?

Yes, we currently have low interest financing available with payment deferrals up to 180 days.

Is your sales staff available for questions, and information?

Yes, our staff is available for your questions, and any information you may need Monday – Thursday 8:30am – 8:00pm and Friday – Saturday 8:30am – 7:00pm. Our staff is wearing masks and sanitizing vehicles for your safety.

My lease is going to expire, and I need to talk with someone about my options?

Our lease return specialists are here to help you either in-person or online via phone or email. 303-443-0530

Can I trade my current car in for something new?

Yes, we would be happy to provide you a no-obligation offer after a quick vehicle evaluation.

How do I contact American Honda Finance/Acura Financial services?

The customer contact number is 1-800-633-4703

SERVICE / PARTS / COLLISION Q&A

What if I am a first responder meaning fire – police – medical – caregiver and I need emergency service?

We are happy to assist you as quickly as we can. For Honda repairs please call 303-998-6215 and for Acura repairs please call 303-998-6295 and one of our service advisors will be happy to assist you and get you taken care of as quickly as possible. We would also like to thank you, by offering you a 25% discount (parts & labor) on your repair visit with no maximum discount. (please provide proof of employment)

What are our service hours during the COVID Crisis?

Our Service and Parts Departments are open Monday – Friday 7:30am – 6:00pm and Saturdays 8:00am – 4:00pm! We are 50% staffed each day to continue with the Governor’s direct orders of social distancing for the health of our customers and employees. We are taking appointments each day so do not hesitate to call us. Honda Service 303-998-6215 & Acura Service 303-998-6295

When I come in for service what can you offer me if I do not want to directly interact with your service team?

Great question – we are offering several options; pickup and delivery (ask advisor for more details when scheduling your appointment), day/night early-bird drop-offs meaning you can park your car out front, fill out an early bird envelope (located in a black box at the center of our service drive doors) fill it out and drop it thru the service door slot that is available. Our service advisor team will take your order from there and will be in direct contact with you. Once completed we can do the payment transaction over the phone, have your vehicle parked upfront and place your invoice and keys in the vehicle. (our service advisor team will be happy to discuss in further detail when you are making your appointment)

When I do arrive what safety things are in place that you are practicing?

We are nightly cleaning high traffic areas and sanitizing. Our team of advisors and technicians are daily sanitizing their desk/stall areas and phones. We continue to place plastic seat covers and floor covers in your vehicle but have now also added steering wheel covers. We are also applying a microbial sanitizing spray (Learn More Here) to your front driver’s side cabin area. We have cans of clean pens and used pens at each desk and the used pens are sanitized often. We have Clorox wipes available for you to use if they are needed, please ask a service employee for assistance.

Can I get a shuttle ride to and from your dealership during my service visit?

At this time, we have suspended our shuttle service to continue with the governor’s social distancing order for the continued safety of our customers and staff. We also request that you limit “waiting” for your vehicle when you arrive for your appointment and make plans for someone to pick you up after dropping off your vehicle for service.

Is our collision center open?

Yes, they are open Monday – Friday from 7:30 am – 4:30 pm. You can reach them at 303-443-0738 and you can speak with one of our team of estimators to get you taken care of.