Pre-Owned 2018 Kia Sorento EX AWD

I would strongly advise against doing business with Fisher Honda. On two separate occasions, our experiences with their service department resulted in damage to our vehicle. When we returned to ask for help addressing the problems, we were met with an unacceptable lack of concern and customer care. The unwillingness to take responsibility for issues caused during their own service work, coupled with the lack of professionalism and accountability, speaks volumes. We have no intention of returning and would encourage others to think carefully before trusting Fisher Honda with their vehicles. There are plenty of other dealerships in Boulder deserving of your business. EDIT: After reading the owner's response, I am even more disappointed and concerned. Saying that we are simply "not a good fit" completely sidesteps the actual issues and further reinforces our experience with this dealership. The response is misleading and does not accurately reflect what happened. We sought independent opinions from two separate mechanics in Boulder, both of whom confirmed that the work performed by Fisher Honda was responsible for the problems we experienced. Rather than acknowledge the situation or take responsibility, the service technicians, service managers and now the owner have continued to stand behind an account of events that does not align with what independent professionals found. Dismissing legitimate customer concerns is not a matter of being a "good fit." It's a matter of accountability.

Horrid customer service. Claire at Fisher really fell short. I dropped the car off at 9am for an appointment, it was a recall, and a brake inspection. I told the individual that we were hoping to have the car back by 1:30. He noted that they could likely accommodate that. At 12:45 I tried to call over to get an update on timing, as we were juggling cars today, and was told my service provider Claire would be getting back to me in a couple of minutes. At 1 pm I called back the general line and got a scheduler who said they couldn't help and I had to wait for the call from Claire. At 1:15 we are still waiting for the call from Claire. Horrible service, will likely be taking our vehicles to Longmont Honda after today. Would have loved to get an update, or some sort of communication on the status of the appointment so we could plan accordingly to pick it up. We are coming from East of I25 so it is not close for us. However we had previously had good experiences here, but that has now changed. Would recommend another location if it is close. At 1:20 got off of a call where they notified me they were going to be 2-3 hours behind. When we thought the vehicle would have been completed at one, and came to Boulder to be close to get the car, we will now be making an additional trip over to get the car later. It would have been nice to get any sort of communication about the delay in service. Wouldn't have been such a big deal if we were just communicated with.